A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

Are you using an old Windows computer? Or is your Windows computer out of warranty? If so, you need genuine websites that will help you if you face any issues with your computer. The chances of errors ...

A SWOT analysis can be a highly useful tool for determining how any technical support system is faring. SWOT, which stands for strengths, weaknesses, opportunities and threats, tells you how support ...

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...